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About the Role
We are seeking an experienced Online Business Manager who can confidently lead client operations, identify inefficiencies, and implement structured systems that support sustainable growth.
OBMs inside Kristin Nelson Co. are trusted to assess, prioritize, and execute with professionalism. This role requires strategic thinking and strong client communication.
This is a contractor bench position. Placement occurs as aligned client opportunities arise.
Core Responsibilities
Conduct operational assessments and audits• Identify workflow inefficiencies and bottlenecks
Design and refine systems
Manage project timelines and deliverables
Oversee implementation support (VAs)
Lead client communication related to operations
Develop SOPs and documentation
Improve billing and financial workflows
Requirements
Minimum 2 years experience in an OBM or operations role
Strong strategic thinking and problem-solving ability
Experience managing multiple moving parts
Confident client-facing communication
Comfortable using PM tools, CRMs, automation platforms
Able to make decisions independently
Reliable internet and professional workspace
What We Value
Online Business Managers within Kristin Nelson Co. operate as strategic leaders inside client accounts. This role requires more than task management. It requires ownership, discernment, and operational confidence.
At Kristin Nelson Co., we value:
Strategic ownership.
You do not wait for direction on every detail. You assess, prioritize, and make thoughtful decisions that support client goals.
Proactive communication.
We value OBMs who surface risks early, communicate clearly, and maintain steady leadership even when priorities shift.
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Systems-first thinking
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Ability to identify root causes, not just symptoms
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Professional client presence
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Comfort leading implementation support
Leadership mindset.
As the agency grows, we prioritize OBMs who are open to mentoring VAs and strengthening internal structure.
Long-term alignment.
We are building sustainable growth, not quick placements. We value professionals who are interested in developing within an agency model and contributing to long-term success.
This role is for someone who wants to operate at a high standard, contribute strategically, and grow within a structured, operations-driven environment.