Terms & Conditions
This website is operated by Kristin Nelson Co. LLC, based in Portland, Oregon. In these Terms and Conditions, "we", "us" and "our" refer to Kristin Nelson Co. LLC, including our team members and any contractors who work on our behalf. By accessing or using our website, booking a call or purchasing our services, you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, please do not use our website or services.
Effective Date: November 9, 2026
Use of Our Website
You may use our website for its intended purpose: learning about our work, getting in touch, and booking calls or services. You agree not to attempt to disrupt, overload, or gain unauthorized access to our website or it's systems, to use our website to spend spam or any unlawful, harassing, or misleading content, or to copy or scrape our website in bulk without our written permission. You must by at least 18 years of age to book or purchase anything from us.
Booking a Call
Discovery calls are free and are booked through our online scheduler. The Operations Breakthrough Session is also booked through our scheduler, but payment is required at the time of booking, and a session cannot be scheduled without payment. By scheduling and paying for an Operations Breakthrough Session, you agree to these Terms and Conditions, and these Terms and Conditions serve as your agreement for the session. A call is not a promise of ongoing work, and we may decline a project that is not a good fit.
Service Agreements
The Operations Wrangler Framework and the Operations Partner Retainer begin with a signed service agreement that sets out the scope, deliverables, timeline, fees, and payment schedule. If anything on our website conflicts with a signed service agreement, the service agreement controls. The Operations Breakthrough Session does not require a signed contract, as described above. Our website describes our services and is not itself a contract for them. Services may be delivered by us, our team members, and contractors working on our behalf.
Payment
For the Operations Wrangler Framework and the Operations Partner Retainer, fees, payment plans, due dates, and accepted payment methods are set out in your service agreement or invoice. The fee for the Operations Breakthrough Session is displayed at booking and is due in full when you schedule. Prices shown on our website may change, but a price you have already agreed to will not.
Cancellations and Refunds
For the Operations Wrangler Framework and the Operations Partner Retainer, cancellation and rescheduling terms are set out in your signed service agreement. Payments for the Operations Breakthrough Session are non-refundable. An Operations Breakthrough Session may be rescheduled up to two times, and the session must take place within 14 days of the originally scheduled date.
No Guarantee of Results
We bring experience and care to every project, but your results depend on many factors outside our control, including your decisions, your team, and your market. We cannot guarantee specific outcomes, such as revenue or time saved.
Intellectual Property
All content on our website, including copy, graphics, logos, frameworks, templates, and downloads, belongs to Kristin Nelson Co. LLC or is used with permission. You may read our content, share a link to it, and quote a short excerpt with credit to us and a link back. You may not copy, resell, republish, or present our content or methods as your own without our written permission. The Operations Wrangler Framework and any materials delivered through it remain our intellectual property, and your service agreement describes what you may use within your own business.
Testimonials
Testimonials on our website come from real clients who gave permission to share their words and, in some cases, their name and photo. They reflect one person’s experience, and your results may differ.
Call Recordings
We use Fireflies.ai to record and transcribe meetings and calls, including discovery calls, Breakthrough Sessions, and client sessions. All calls are recorded, and we will let you know at the start of each call. By joining a call with us, you agree to be recorded. Recordings and transcripts are used to deliver our services, keep accurate notes, and follow up with you. They may be seen by team members who help deliver our services and are handled as described in our Privacy Policy.
Third-Party Services and Links
We use outside tools to run our business, such as Wix for our website and Dubsado for scheduling and client paperwork. These tools have their own terms and privacy policies, and we are not responsible for how they operate. Our website may link to other websites and tools. We do not control them and cannot guarantee that their content is accurate or safe.
Affiliate Disclosure
Some links on our website are affiliate links, including links to SAGE (The AI Executive Team) and Dubsado. If you sign up through one of these links, we may earn a commission at no extra cost to you. We only point to tools we use or would recommend to a client.
Disclaimer
Our website and its content are provided “as is.” We work to keep the information accurate and current, but we do not guarantee that it is complete, error-free, or right for your situation. Nothing on our website creates a client relationship until you book and pay for a Breakthrough Session or we both sign a service agreement.
Limitation of Liability
To the fullest extent permitted by law, Kristin Nelson Co. LLC, including our team members and contractors, is not liable for indirect, incidental, or consequential damages, or for lost profits, arising from your use of our website. For paid services, our liability is limited as stated in your service agreement or, for an Operations Breakthrough Session, to the amount you paid for it.
Governing Law
These Terms and Conditions are governed by the laws of the State of Oregon. Any dispute will be handled in the courts located in Washington County, Oregon, unless your service agreement states otherwise.
Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time. Any updates will be posted on this page with a revised “Effective Date.” Your continued use of our website or services after an update means you accept the changes.
Contact Us
If you have any questions about these Terms and Conditions, please email us at info@kristinnelson.co.