Your business is booming, but your backend is a mess.
(Don't worry, I've got you.)
Hey there! I'm Kristin. An Operations Partner. Your behind-the-scenes partner for growing brick-and-mortar service businesses.
You’re great at what you do. BUT behind the scenes, the CRM is half-working, the systems are messy, and the backend won't run itself.
I find what's actually broken, fix it and document it, so your backend finally works the way you thought it would when you bought the software.
Ready to stop guessing what's actually holding your business back and get a clear map of what to fix first, in 90 minutes?
Let’s be honest: you're probably doing everything.
You're the owner, the lead practitioner, the scheduler, and let's be real, the entire operations department.
You've got clients. You've got demand. But between invoices, a CRM you only half trust, and a team that keeps asking the same questions, there's no time to scale, or even breathe.
HERE'S WHAT OWNERS HAVE ACTUALLY SAID TO ME:
"The bigger the team gets, the more communication is slipping through the cracks."
"Our clients message our text line all hours of the day, and I am the one handling that."
"I am being pulled in all directions."
"I literally cannot take a vacation because no one can cover my Monday."
You didn't start your business to be the one catching every mistake.
That's where I come in.
Here's what I keep finding: It's usually not the software, and it's usually not one more hire.
Most owners come to me thinking they need a better CRM or another person on the team. Most of the time, the tools they already pay for just never got set up and trained properly, and nobody ever wrote down how the business actually runs.
That's fixable, and you don't have to rip anything out to do it.
3 ways to work with me
Not sure what kind of support you need? Don't worry, figuring that out is my expertise.
Start with the Breakthrough Session. Once you have your roadmap, it'll be clear whether the Framework or the Retainer is your next step, and you'll know exactly what you're investing in before you spend a dime on either.
01.
Operations Breakthrough Session
(aka finally knowing what's actually broken)
Start here. You get a clear, honest map of what's actually broken in your business backend, so you can stop second-guessing where to start without having to audit it yourself. 90 minutes live, then a written roadmap and prioritized action plan 3 to 4 days later.
One-time Fee: $397
02.
The Operations Wrangler Framework
(because the tools were never the problem)
Ready to fix the broken automations and outdated workflows costing you time, and finally trust your CRM again, in 4 months? I diagnose what's broken, design the fix, build it, and test it, all done for you. Choose this one when you know what needs fixing. You don't need a Breakthrough Session first.
$2,500/month for 4 months
03.
Operations Partner Retainer
(aka someone who "just gets it" and actually gives a damn)
Ready to stop being the fallback for everything? I take over the day-to-day: CRM management, invoicing and payroll, and project oversight, month to month. Choose this if everything still lands on you and you want someone to own the day-to-day, whether your systems are in great shape or still a work in progress.
Starting at $2,000/month
What happens when you reach out
01
You pick a time.
Book a Breakthrough Session or a free discovery call, and answer a few quick questions so I show up prepared.
02
We talk about your actual backend.
Just you, me, and what's really going on behind the scenes.
03
You leave knowing what to do next.
Even if that means fixing it yourself or not working with me at all.
Hi, I'm Kristin.
Operations Partner. Chaos Calmer. Systems whisperer. And honestly? I'm really damn good at bringing order to the backend of your business so you can stop managing the mess and start leading like a CEO.
With your big-picture vision and my detail-loving, get-it-done brain, we're kind of a dream team (like peanut butter and spreadsheets, weirdly perfect together.)
You bring the expertise and the spark that drives your business. I bring the systems, structure, and steady support to help it grow, without you burning out along the way.
I think about my clients' businesses. Like a lot. A lot.
Every time a client takes a vacation or gets to spend time with their family, it's a win for me.
If your backend feels more like a mess than a system...
...I'm your calm-in-the-chaos operations partner.
We'll work well together if...
You run a brick-and-mortar service business, such as a med spa or a dog boarding or training facility, with a team to manage and clients walking through your door.
You already pay for a CRM or booking software, and it's underused, half-broken, or not doing what you were told it would.
You want a strategic collaborator, not just a "doer." Someone who gets it and runs with it, not someone who needs a checklist for everything.
You believe boundaries make better businesses. You respect work hours and want a calm, efficient work dynamic.
We're probably not the right match if...
You're looking for a virtual assistant or executive assistant to stay in the weeds or be available 24/7
You're not ready to hand things off, trust someone with your systems, or grow a team.
You're looking for social media management, content, or marketing. That's not what I do.
You want hyper-formal energy. (I keep it professional, but I will send a meme, and I might swear if your CRM is a disaster.)
